Videoconferencing has become an invaluable business tool. It can help a company’s budget by eliminating a lot of the expenses of business travel. Not only are companies not purchasing airline tickets and hotel stays, but their personnel are not wasting time traveling from point A to point B for conferences and meetings. By using videoconferencing technology, business can hold meetings with participants from anywhere around the world. However, these participants should have the training to use this videoconferencing technology effectively. Here are some tips to help you teach your employees and associates the best ways to utilize videoconferencing.
First, you should learn the system completely — inside and out. Also, make sure that the people you are training will have all the information about the system as well. Have your people know and understand how to play different types of media on their computers and ensure that they have a software capable of viewing multimedia. There are many free source programs available such as VLC Downloads, Media Player, KM Player and the all-in one BS Player. Any one of these will have the advanced capabilities to view and play multimedia files which can be useful in video conferencing and remote training. Make them aware of any problems that may arise with the system and provide the solutions. Keep this document current and make changes whenever someone asks a question that is not covered.
Make sure you understand how to get quick and responsive action from your IT or technical support department if there are problems with the system you cannot address. Make sure the training space is suitable in both size and atmosphere. It should be relatively quiet and your trainees should not be packed in. Be sure that all trainees can see the equipment.
Make sure that there is enough equipment for the class. If you are teaching one-on-one conferencing, a simple computer equipped with speakers and web cam will suffice; however if you are teaching to a larger meeting-sized group, make sure your equipment is satisfactory for the larger group. Make sure you demonstrate the equipment thoroughly. Don’t gloss over information you may think is unnecessary. Teach the students how to troubleshoot. Give them the tools and solutions to make their videoconferencing successful.
